We are seeking medical schedulers with customer service experience to join our growing Evansville office!
Primary Job responsibilities include:
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Scheduling and Registering for multiple providers through an EMR system
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Preparing standard registration forms
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Prioritizing phone calls and requests as necessary, faxes and emails
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Conducting patient pre-certification to ensure coverage for appointments and medical care
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Performing the functions of the role based on pre-established procedures
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Registering patients and processing related paperwork
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Interviewing patients – Inputting patients’ information for referrals
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Gathering patients’ medical records
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Must know medical insurance policy and procedures and/or be familiar with insurance portals
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Contacting local medical offices
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Performing other admission and scheduling tasks such as clerical and secretarial work
A high school diploma or equivalent, plus two years of work experience in a related field, is required for this role. This position requires familiarity with industry-standard concepts, practices, and procedures to plan and meet daily goals. The ideal candidate should possess exceptional communication and problem-solving skills and should be highly organized. It is critical that the applicant knows how to be empathetic but firm when balancing patient service and policy.
Other requirements are as follows:
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Ability to sit or stand for long periods of time
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Ability to bend, lift and carry up to 25 pounds occasionally
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Attention to detail
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Proficiency in conversational Spanish (preferred)
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Ability to remain calm while multitasking in a busy environment
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Ability to maintain patient confidentiality
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Proficiency in computer applications such as Microsoft Word and Excel
